Privacy and safety
LunaVision website requires registration which means you have to fill out some forms that contain your information such as your name, last name, address, shipping address, e-mail, phone number etc. All collected data are property of Rapier s.r.o. and will not be shown to any third party other than the delivery/post service which needs your information in order to deliver the purchased items. Collected data will be used for notification about new items if the user so wishes. If the website LunaVision should ever be sold or taken over the information is then property of the new owner and company. We reserve the right to disclose any information if it would be requested by law enforcement, if it is in our interest to protect our rights, if it is requested by a court order, warrant or an ongoing police investigation. There are several links on LunaVision’s website that redirect to other foreign sites. We are not responsible for their content and policies. We strongly advise that you read all privacy statements on all foreign sites. The safety of your information is very important to us and it is our highest priority. We use the newest and highest industry standards for safety, collection of information and its transfer. We code all important information, such as credit card information, with SSL. We do however have to mention that sending and storing any information online is never 100% safe anywhere. We therefore cannot guarantee absolute safety. LunaVision website uses “cookies” which are small text files that contain information on your computer but do not cause any damage or infect your computer viruses. We cannot be held responsible for any damage to your hardware since the use of our site is completely voluntary and to your own risk. We also cannot be held accountable for content and errors on linked sites. Our web hosting provider automatically gathers information such as you IP address, browser type, OS, time of visit and other. This information is used solely for statistical purposes and is in no way connected to any other private information. We reserve the right to adjust this policy at any time. Changes will be posted on the website and we encourage you to check frequently for updates.
Any online purchase is carried out when the items are delivered or a written letter is sent with delivery information. The automatically generated e-mail invoice does not count as a carried out purchase. We strive to keep as much items in stock as possible and the delivery times quick in order to keep our customers satisfied at all times. We, however, cannot guarantee the availability of all items within the promised delivery time since we do not have any control over production and distribution. After an item has been purchased on the online shop the customer can change its order before the item has been sent only if the customer chooses to order an item at a higher price. After the order has been sent the customer cannot cancel it.
Item prices are labeled as “Regular Price” and “Special Price”. Regular Price is the manufacturer recommended price. Special Price is the price for our registered users of the LunaVision online shop. Because of fast changing conditions in business the prices have no set duration and can be changed at any time. All prices include VAT and are valid after the seller confirms them. Although we renew the price list on the site every day some errors may still occur. In this case the customer will be contacted with the new information and it will be possible for him to cancel his order. We will however offer him a good second option in order for him to change his order that will satisfy him.
The availability of items on the website is only informative and is in accordance with our suppliers. It can rarely occur that the availability of an item is changed and when that happens, the customer will be immediately contacted. In case that the supply times are especially long (more than three weeks) it will be possible for the customer to cancel his order. In this case we will do our best to ensure that the customer gets satisfactory advice on other items so that he will be able to change his order accordingly.
We accept payment of items in our online shop LunaVision with various methods: credit card Visa, MasterCard. After an item has been ordered the customer cannot cancel the purchase. All items remain property of Rapier s.r.o. until full payment has been met.
There are four steps when purchasing an item. They are as follows:
Placement of order: when the customer wants to place an order of item(s) he has got in his “cart” he is redirected to websites that help him step by step in placing his order.
Method of payment: here the customer chooses the method of payment (credit card)
Order confirmation: in no less than 48 hours will the customer be contacted by us if his payment has been received and he will be informed about the delivery date and status
Every customer has the right to return any product(s) in the period of 30 days after product(s) have been received. The cancellation period will expire after 30 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us Rapier s.r.o., email@example.com. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.
Returns are done without any questions asked, since we believe that this is not only a customer right by law but it is also a legitimate choice. If you received a product and you see that it does not fit your needs, it is understandable that you will wish to return it. Every customer can return the product to our company at this address:
Neresnická cesta 2229
960 01 Zvolen
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 15 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 15 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Item has to be returned as new for a full refund, which will be made no later than 14 days after the product has been returned. Refund will be made in the same form as the payment was made.
We would kindly ask you to add this informations on paper and return it along with your product:
Order number, your name, e-mail adress, delivery date and bank account details (IBAN, SWIFT).
The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/. We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body.
The warranty period of items is defined by the manufacturer but is never shorter than one year. All items in LunaVision online shop have a valid guarantee of their manufacturer. The warranty period starts with the date of purchase and can be carried out only with a copy of the original invoice and the warranty ticket. It is usually faster to get an item serviced or exchanged at an authorized service shop; we do however offer customer support to every customer with all formal matters regarding warranty. All manufacturer warranty terms must be met when claiming repair or exchange.
For warranty claim help please contact us at this address: firstname.lastname@example.org . The e-mail must state the following information: item (serial number if it has one), description of the defect, date of purchase in the LunaVision online shop, invoice number and address. We will try and help as much as we can in order to help you get a warranty claim.
The delivery is carried out by DPD or GLS. We try and keep the delivery time as quick as possible for all purchased items in stock, which we send out in 72 hours after online order. If an item is not in stock we will contact you about the delivery time as soon as possible. Delivery dates do not exceed 30 days unless the customer wishes so. The delivery costs are charged at time of order based on the method of delivery and based on the customer’s address. When delivering outside the EU, LunaVision is not responsible for any customs charges of the customer’s country.
Damage on delivery
In case of receiving items that were damaged during delivery, please contact us as soon as possible at: email@example.com and describe your problem. We request that you take some photographs of the item in its original packaging so that we can take appropriate measures against the delivery company. We would also be very grateful if you could write down the time of delivery and the full name of the deliverer. All this information will be very useful when claiming damages.